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Candidate
Jorge Gjzc9b Employers can sign in and subscribe to view all of the Candidate profile data.
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Member since: Oct 6, 2023
Country:
Mexico
šŸ‡²šŸ‡½
Salary: $11.00/hr
Weekly available hours: 40

Skills

  • Administrative Tasks
  • Customer Service
  • Data Entry
  • Order Fulfillment
  • Phone Support
  • Virtual Assistant

Experience

Iā€™m excited to see your listing for the exceptional virtual assistant position you recently posted. As a sales/customer support representative with a 7+ year experience working with different on-site call centers executing sales, customer service, and administrative work I am confident that I would be a valuable asset to the team. Also, I have experience working Medical field company (Doctors Assistant) which I believe has prepared me for this role. With my experience, I am confident that I would be a great asset to your team.

Virtual Assistant video answers

1. Previous work

Could you share a past successful project you completed as a virtual assistant? What was the project, and which goals or deliverables were accomplished?

Transcription
Good morning. So first question is, could you share a past successful project that you completed as a virtual assistance? Uh Well, basically, the title I had previously wasn't specifically a virtual assistant, but it was definitely something that's really close to it. Um The position I had was a patient's care coordinator or commonly known inside of the job as a PC C. Uh Basically, we, we were a call center that worked closely with doctors in a variety of fields, whether that's a dentist, uh primary care physician, uh kids assistants and things like that, anything that's related in the medical field, we were basically the doctor's assistants in the term or in the meaning of uh basically, we used to schedule appointments for doctors, we would call patients uh to get them scheduled to follow up with their health concerns to make sure everything is ok. Um Also we would gather their personal health background to make sure that all the nurse practitioners and everyone in the medical field is fully informed of the patient's symptoms and everything that's going on. Uh We would gather basically insurance information, make sure that the billing part of it is everything good and there's no issues in that regard, making sure that the nurse practitioners and are receiving and getting all the information they need from uh patients. So what goals and deliverables were accomplished? Basically, we had a goal of uh there was a, the, the main goal was a goal called ATT which is average talk time. Uh We had to hit a 30 minutes, talk time per hour. Uh Being that we spoke to so many patients, we had a minimum of talk time of 30 minutes per hour. Uh Meaning that we were basically had to be on the phone as much as we possibly could, gathering, gathering information, scheduling appointments and following up with their health concerns. And basically the, the most or the best uh accomplishment there is basically ensuring that all schedules are done correctly being that this is a medical field, it is a very delicate matter. And uh all of the doctors that we would work with closely are very strict, uh would be the correct word to use when it comes to gathering their health information. So that where there was the best, um or the, the main goal that, that we had in that position as a patient care coordinator, which kind of goes hand by hand with a virtual assistant.

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2. Managing work

Can you share a time when you were faced with a task you were unsure how to complete? How did you approach the situation and ultimately accomplish the task?

Transcription
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3. Team player

Could you share a situation where you had to handle working with a challenging team member? How did you navigate the situation and ultimately accomplish your goals?

Transcription
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