H
Candidate
Hazel B0xx3g Employers can sign in and subscribe to view all of the Candidate profile data.
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Member since: Sep 18, 2023
Country:
Philippines
🇵🇭
Salary: $4.00/hr
Weekly available hours: 40

Skills

  • Administrative Tasks
  • Customer Service
  • Data Entry
  • Email Support
  • Order Fulfillment
  • Personal Assisting
  • Phone Support
  • Social Media
  • Travel Arrangement
  • Virtual Assistant

Experience

I have extensive experience in providing customer and technical support through both inbound calls, live chat and email channels, which makes me a great fit for this role being with BPO industry for 13 years as a Customer Support Specialist, where I honed my skills in assisting customers with their inquiries and technical issues. In my previous role, I consistently achieved high customer satisfaction ratings, which were measured through post-interaction surveys. This was due to my ability to empathize with customers' concerns, troubleshoot technical problems effectively, and provide clear and concise solutions. I believe that excellent customer service is about not only resolving issues but also ensuring that customers feel valued and heard throughout the process.

Virtual Assistant video answers

1. Previous work

Could you share a past successful project you completed as a virtual assistant? What was the project, and which goals or deliverables were accomplished?

Transcription
Hi. Yes. Um Actually, this is gonna be my first time um applying for a virtual assistant. And uh so far I do not have any experience yet. However, I am confident that with my uh skills and expertise uh that I have acquired from the previous industry that I have been through would be definitely uh a great deal help uh for our uh future clients or project. And uh I am definitely confident that I would be able to perform all the tasks that will be required for us to be able to deliver a uh good uh service and um numbers for our clients in the future. Thank you so much.

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2. Managing work

Can you share a time when you were faced with a task you were unsure how to complete? How did you approach the situation and ultimately accomplish the task?

Transcription
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3. Team player

Could you share a situation where you had to handle working with a challenging team member? How did you navigate the situation and ultimately accomplish your goals?

Transcription
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