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Candidate
Punkesh Lt3ug Employers can sign in and subscribe to view all of the Candidate profile data.
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Member since: Jun 13, 2023
Country:
India
🇮🇳
Salary: $15.00/hr
Weekly available hours: 40

Skills

  • Administrative Tasks
  • Customer Service
  • Data Entry
  • Email Support
  • Graphic Design
  • Market Research
  • Marketing
  • Order Fulfillment
  • Personal Assisting
  • Phone Support
  • Social Media
  • Travel Arrangement
  • Virtual Assistant

Experience

As a Virtual Assistant with 8 years of experience, I excel at supporting businesses by leveraging my expertise in administrative tasks, customer service, and problem-solving. With a strong background in organization, communication, and team coordination, I deliver efficient solutions to clients through various channels, including calls, emails, and strategic insights. By fostering collaboration, managing vendors, and organizing impactful engagements, I consistently drive remarkable outcomes for businesses. Results: Successfully managed administrative tasks, including scheduling, data entry, and correspondence, ensuring smooth day-to-day operations. Provided exceptional customer service by promptly and efficiently addressing client inquiries, resulting in high customer satisfaction and a 15% improvement in client retention. Collaborated with cross-functional teams to ensure seamless communication and coordination, contributing to efficient project completion and client success. Utilized data analysis to identify trends and insights, facilitating data-driven decision-making and improved business outcomes. Proactively anticipated and exceeded client expectations by implementing measures that resulted in a 25% increase in client satisfaction. I am passionate about delivering outstanding support and dedicated to ensuring client success, making me a perfect fit for any virtual assistant role. Let's connect and explore how my expertise can contribute to your business. Feel free to reach out to me at punkesh93@gmail.com.

Virtual Assistant video answers

1. Previous work

Could you share a past successful project you completed as a virtual assistant? What was the project, and which goals or deliverables were accomplished?

Transcription
Hi there, my name is Puke and I'm going to talk about my successful past successful project which I worked on uh as a virtual assistant. So I've been working as a virtual assistant from last June 2022 for code from anywhere. Code from anywhere is an A I starter based in Netherland. And they actually make uh artificial intelligence apps for B two B and B two C I was hired uh to manage the multiple uh things for my founder. And uh he wanted me to manage his calendar, emails, take care of his schedule and make his time free to be more productive as well as uh he wanted me to take care of the customer experience, like manage the customer cycle and some onboarding part as well. And later, he recognized my marketing skills and he gave me the task to manage the marketing campaign for the company. And I did really well there. So I handed all the social media accounts for the company. I created uh visual content for the company. I organized a lot of events and I hosted events where I invited many people. I placed my owner in different uh events to speak as a, as a, a co-host and promote our brand there. So in terms of marketing, I worked on different different aspects with different strategies. And one of the uh the best strategy that worked for us was uh to create U G C video. So it was my idea to uh use U G C videos on tiktok and other different platforms. So where, where people get engaged and they get to know what is the A I and how does, how will it help them to uh be more practic? So it was about the marketing side. And apart from the marketing side, I was leading the morning meetings every day, we used to have morning meetings. So I was leading the morning meeting there and noting down all the notes and uh to do list from all the, all the employees and was uh making AM O M for my founder and was sending him like this is all, this is the two rule list for everyone for today and basically managing the team, uh you know, understanding conflicts and everything and uh just uh being a bridge between my founder and the team. So as well as the calendar management was my also priority. So was uh helping to sort out the calendar of the, of the founder of the company as well as taking care of the emails, incoming emails, customer queries, feedbacks. Uh A lot of happy customers who were there. So facing them on calls and on uh uh emails, making them satis satisfaction, uh experience and making sure like they always be there. So, retention I would say was my also in my K P I later and then uh the, the, one of the biggest thing that I handled for the company and was a successful there to uh to, you know, generate the prospect like and convert them in leads and generate business from them. So that was the one thing that worked out for me and I was really getting incentivized for that. So I brought like uh 2 to 3 uh customers there like B to B customers who yield up to uh 100 and 50 K for the company. So which was an uh an achievement for me as well as if I talk about the other task, like operation, day to day, operation and other activities. So I was participating in that like uh blocking all the calendars and arranging meetings, other administrative task like taking care of all the bills and invoice payouts and everything like vendor management, other api keys management and other day to day small expenses. I was taking care of all those things and it was uh it was a great experience to work with the, with the team and with the company and as a virtual assistant, my experience is good. I have more than eight years of experience working in different different roles. From assistant to sales marketing operations. And uh I would say like, yeah, every experience is different, but uh this was very much learning for me. And now I use A I in my day to day operation to make my productivity better than ever before. Thank you for stopping by.

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2. Managing work

Can you share a time when you were faced with a task you were unsure how to complete? How did you approach the situation and ultimately accomplish the task?

Transcription
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3. Team player

Could you share a situation where you had to handle working with a challenging team member? How did you navigate the situation and ultimately accomplish your goals?

Transcription
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